Return Policy

The Bennet Family Return Policy

At The Bennet Family, we want you to love every piece you receive. If your order is not the right fit, we provide a clear and simple return process to help you.

Returns

You may request a return within 14 days of delivery for eligible items.

To qualify for a return:

  • Items must be unworn, unused, and in original condition.
  • Items must be returned with original packaging and included accessories.
  • Items must be in the same condition as when they were received.

Items We Cannot Accept for Return

Returns cannot be accepted for:

  • Change of mind or buyer's remorse.
  • Incorrect size selection made by the customer.
  • Damage caused by improper use, wear, or handling.
  • Issues caused by delivery delays within the stated shipping timeframe.
  • Orders placed during promotional sale periods with a total order value of $100 or more, which are eligible for store credit only.

Sale & Promotional Orders

Orders placed during sale or promotional periods with a total value of $100 or more are not eligible for cash refunds.

Eligible returns for these orders will receive store credit for the full amount paid.

This condition is communicated during checkout and applies to all customers equally.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

Original shipping fees are non-refundable.

To begin a return, please contact our customer support team at support@thebennetfamily.us within 7 days of delivery for approval. Returns sent without prior approval may not be accepted.

Refunds

Once your return has been approved and the item has been received and inspected, we will process your refund to the original payment method when applicable.

Refund processing times may vary depending on your bank or payment provider. We will provide updates throughout the process.

Jewelry Care & Tarnishing

Our jewelry is designed for everyday elegance, but proper care is important to maintain its beauty and longevity.

Any manufacturing defect, plating issue, or unusual tarnishing must be reported within 7 days of delivery by contacting us at support@thebennetfamily.us.

After this 7-day period, tarnishing, discoloration, oxidation, fading, scratches, or other changes caused by normal wear are the customer's responsibility.

This includes changes caused by:

  • Water exposure
  • Sweat
  • Perfume
  • Lotions and cosmetics
  • Cleaning products or chemicals
  • Humidity
  • Improper storage
  • Accidental damage
  • Individual skin chemistry

These conditions are considered normal wear and are not eligible for refunds, replacements, exchanges, or warranty claims.

To help maintain your jewelry's appearance, we recommend following proper jewelry care instructions.

Cancellation Policy

We understand that plans can change. Customers may request an order cancellation within 8 hours of purchase.

After 8 hours, orders cannot be cancelled as they may already be processed for fulfillment.

All cancellation requests must be submitted by contacting our customer support team at support@thebennetfamily.us.

Agreement When Placing an Order

By placing an order on thebennetfamily.us, you acknowledge and agree to our Shipping Policy, Cancellation Policy, and Return Policy.

This includes the store credit policy applicable to promotional sale orders over $100.

Thank you for choosing The Bennet Family. We appreciate the opportunity to be part of your family's meaningful moments.